This Privacy Policy explains how personal information is collected, used, disclosed and protected when you visit Bizzo Casino, create an account, play casino games, place sports bets, make payments, claim promotions or contact our support team. It applies to our website and the account services linked from it.
The operator identified in the current website footer and Terms and Conditions is responsible for handling personal information in connection with the service. Read this Policy together with those Terms, the rules for any promotion you use and the notices shown when information is requested.
1. Information We Collect
The information collected depends on how you use Bizzo. Some details come directly from you, while others are generated through account activity, devices, payment processes or service providers.
| Category | Examples | Main purpose |
|---|---|---|
| Registration and profile | Name, date of birth, address, country, email, mobile number, username, currency and preferences | Create and manage your account; verify eligibility and communicate with you |
| Identity and verification | Identity document, proof of address, payment ownership evidence, selfie or source-of-funds information when requested | Confirm identity, protect accounts, review withdrawals and meet applicable obligations |
| Payments and transactions | Amounts, currency, dates, method, status and transaction identifiers | Process deposits and withdrawals, keep records and investigate disputes |
| Play and account activity | Game, betting, bonus, balance and session history | Operate the service, settle activity, apply promotion rules and identify unusual use |
| Device and technical data | IP address, device, browser, operating system, cookies, logs and security events | Maintain access, security, fraud controls and website performance |
| Communications | Live chat, contact-form messages, emails, complaints and attachments | Provide support, investigate requests and keep a record of decisions |
Information requested during verification can include a photograph of an identity document, proof of residential address issued within the previous three months and evidence that a payment method belongs to you. A selfie with the document or proof of funds or wealth can also be requested where an additional review is necessary.
2. How We Use Personal Information
We use personal information for purposes connected with providing and protecting the service, including to:
- Create, administer and secure your account.
- Confirm age, identity, location and account eligibility.
- Process deposits, withdrawals, bets, game activity and account balances.
- Apply promotion, tournament, VIP and wagering rules.
- Detect duplicate accounts, fraud, payment misuse and other prohibited activity.
- Respond to support enquiries, complaints and responsible gambling requests.
- Maintain technical performance, troubleshoot errors and improve account navigation.
- Send service notices and, where permitted, marketing communications based on your preferences.
- Keep records and respond to legal, regulatory or dispute-resolution requirements that apply to the service.
We do not use a promotion preference or marketing consent as permission to ignore the choices shown in your account. Service messages about security, transactions or changes to terms can still be necessary even when promotional messages are turned off.
3. Information Required to Use the Service
Certain information is necessary to register, confirm eligibility, process a transaction or complete an account review. If required details are missing, inaccurate or cannot be verified, we may be unable to open the account, provide a feature or release a withdrawal until the issue is resolved.
Registration and payment details must belong to the account holder. Do not provide another person’s identity or payment information unless an authorised process expressly asks for it. One account is permitted per player under our current account rules.
4. Cookies and Similar Technologies
Cookies and related technologies help the website remember a session, maintain login functions, support security controls, understand technical performance and record preferences. Some cookies are needed for account and Cashier functions; others may support analytics or marketing where those categories are used.
Browser controls can remove or block cookies, but disabling essential items can prevent login, games, payments or other account features from working correctly. Where a cookie preference tool is provided, use it to manage the categories shown there. Your browser settings remain separate.
5. Marketing Preferences
Registration can include a choice about bonus and promotion messages by email or SMS. You can change promotional preferences through the method shown in the communication, your account settings where offered, or by contacting support. A request can take time to apply to messages already scheduled.
Turning off marketing does not close your account or cancel an active promotion. It also does not prevent operational messages needed for login, verification, payments, security or material changes affecting your account.
6. When Information Is Shared
Personal information may be shared with service providers to the extent needed for their role. These can include payment processors, identity and document-verification services, fraud and security providers, game or sports suppliers, hosting and technical vendors, customer-support systems, communication services and professional advisers.
Information may also be disclosed when required to respond to a valid legal request, enforce our Terms and Conditions, protect users or the service, investigate suspected wrongdoing, establish or defend legal claims, or support a corporate transaction involving the business. We do not describe payment or game suppliers as independent of their own privacy obligations; their notices can also apply when you use their services.
7. International Processing
Bizzo serves an international audience and uses providers that can operate in more than one country. As a result, personal information can be processed or stored outside your province or outside Canada. Privacy and access rules in another location may differ from those where you live.
Where cross-border processing is used, we take steps appropriate to the service and applicable requirements to manage access and provider responsibilities. No transfer method can remove every security or legal risk.
8. Data Retention
We retain information for as long as reasonably needed to operate the account, process transactions, handle disputes, maintain security records and meet obligations that apply to the service. The period differs by data type and purpose. Closing an account does not always permit immediate deletion of every record.
When information is no longer required, it can be deleted, anonymised or placed beyond routine use according to the processes then in effect. Backup, fraud-prevention and legal records may follow different retention cycles.
9. Security and Account Protection
We use organisational and technical measures intended to protect personal information from unauthorised access, alteration, loss or disclosure. No website, network or storage method can guarantee complete security, and account protection also depends on the steps you take.
Use a unique password, protect the email address and phone linked to your account, and sign out on shared devices. Never disclose your password, one-time code, card security code or full card number in a support message. Upload identity documents only through the authorised process requested for your account.
10. Your Privacy Choices and Requests
Depending on the law that applies to you and the nature of the record, you may be able to ask for access to personal information, correction of inaccurate details, information about its use or disclosure, withdrawal of certain consent, or deletion where retention is no longer required. Some requests are limited by security, fraud-prevention, legal or record-keeping obligations.
We can ask for information needed to verify that the request comes from the account holder. This protects your data from unauthorised access. A request to correct an account field may require supporting evidence where the change affects identity, age, address, currency or payment ownership.
11. Automated Checks and Risk Review
Account, transaction and technical information can be reviewed using rules or systems designed to identify unusual activity, duplicate accounts, security events or payment risk. A flagged event can lead to additional verification or manual review. It does not necessarily mean that wrongdoing has been established.
If a restriction or payment review is unclear, contact support with the relevant reference and status message. We will not disclose security information that could help someone bypass account protections or fraud controls.
12. Responsible Gambling Information
We can use account activity and communications to respond to responsible gambling concerns, restriction requests or account closure. Records may be retained where needed to apply the request, protect the account and prevent an excluded account from being reopened contrary to the applicable process.
13. Children’s Privacy
Bizzo is not intended for minors. You must be at least 18, or the higher legal gambling age in your province or territory. If we become aware that a minor has provided information or accessed an account, we can restrict the account and investigate the activity. Parents or guardians who have a concern should contact support.
14. External Websites and Third-Party Services
Our website can connect to payment pages, game content or other services operated by third parties. Their privacy terms apply to information they collect for their own purposes. Confirm the destination before entering personal or payment information and avoid links or downloads from unauthorised sources.
15. Changes to This Privacy Policy
We may update this Policy when our services, providers, legal obligations or privacy practices change. The version published on our website replaces earlier versions from its stated effective date. Where a change materially affects account use, an additional notice may be provided through the website or registered contact details.
16. Contact Us
For a privacy question or request, use 24/7 live chat, the website contact form or email support@bizzocasino.com. Formal complaints can be sent to complaints@bizzocasino.com. Include your registered email or username and describe the information or account activity concerned, but never send a password, full payment credentials or one-time code.
